The city of Santa Monica has been recognized by the Public Technology Institute and the Alfred P. Sloan Foundation as a national leader in the innovative application of Web 2.0 technologies and civic/social media tools.
Santa Monica is one of 17 city, county, and state governments nationwide to achieve this recognition based on impressive results in citizen engagement, government accountability and operational efficiencies, according to the organizations.
Web 2.0 refers to applications that enable information sharing and collaboration on the World Wide Web. Some examples include social networking sites and blogs.
Through the use of Web 2.0 technologies, the city has worked to maximize operational efficiencies and to provide communication channels of choice to citizens, including new social media applications and tools, city officials said. The city currently uses over 90 social media tools including Facebook, Twitter, Yelp, Flickr, and YouTube accounts, blogs, alerts, podcasts, RSS feeds, video on demand, mobile applications, web chat, online service requests, email notifications, and XML feeds for third-party service providers.
In an effort to meet citizen demand for delivery of services and information via mobile hand-held devices such as smart phones and data pads, the city plans to offer more mobile websites and applications in the future.