After months of anticipation, free wireless Internet service is now available to passengers at Los Angeles International Airport.
Free Wi-Fi service, which is provided by Advanced Wireless Group, LLC, has been one of passengers’ top demands for improved customer service at LAX, airport officials said.
Under a $663,333 two-year contract with Los Angeles World Airports, Advanced Wireless will upgrade, operate, and maintain the public wireless Internet system. The airport is estimated to receive $283,333 in revenue in the first year, $380,000 in the second year, and $420,000 in the third option year, if exercised, officials said.
Passengers can use Wi-Fi basic services for free for sessions lasting less than 45 minutes or opt to pay for premium and uninterrupted service for a 24-hour period.
“I am very pleased that free Wi-Fi service is now available to residents and visitors to Los Angeles while they are at LAX,” said Los Angeles Mayor Antonio Villaraigosa. “This furthers our L.A. Wi-Fi Initiative to provide free or low-cost Internet services throughout the city and to connect all of Los Angeles to the global community and global economy.”
LAWA Executive Director Gina Marie Lindsey added, “A major focus of our customer service improvements is to create a positive experience for travelers at LAX. Given passenger expectations and trends at major airports and other public facilities, providing free Wi-Fi service at LAX allows us to meet the demands of today’s travelers and continue our commitment to excellent customer service.”
Following the concessions agreement, airport officials said AWG worked to convert the existing infrastructure to the new free service in less than two weeks before the existing operator’s agreement expired, ensuring uninterrupted Wi-Fi service for passengers. The service was upgraded in the airport’s nine terminals to further improve the speed and reliability of the service.