The city of Santa Monica has been designated a Citizen-Engaged Community by the Public Technology Institute.
The award recognizes the city’s use of web, telephone, and mobile technologies to connect residents, businesses and guests with city services. City officials said Santa Monica is the only city of its size to receive this designation for 2011-13.
The city was recognized by the institute for its use of a centralized customer relationship management system called Government Outreach, or GO system. Using GO, residents can report issues, request a service or find more information about an array of city services through the website or a mobile application.
The GO system routes information input by users of the web portal or mobile applet or by city operators to the responsible department. Once submitted, users are provided with an incident identification number and can track the status of requests through to completion.
City officials say they expect to add new services and features to the GO system.
The designation also recognized the larger network of information channels through which the city shares information about government and community services. The city offers over 80 Facebook pages, Twitter feeds, blogs and other news feeds.
The latest program is www.SMAlerts.net, where people can register to receive information on what to do in an emergency, and other topics of their choice.